• Customer Service Representative

    Job Locations/Ville CA-ON-Brampton
    Date posted / date affichée 1 week ago(10/9/2018 8:18 AM)
    ID/#
    2018-8027
    # of Openings/# à combler
    1
    Category/ Catégorie
    Customer Service
  • Overview/Vue d’ensemble

    Customer Care Representative (CCR)

     


    Linde Canada is the premier supplier of gases, welding equipment and safety products with 69 stores, a fleet of trucks and drivers, and dedicated customer service and sales teams. Our 1,000+ expertly trained and dedicated employees are committed to safely supplying a full range of liquid and compressed industrial and specialty gases, welding, cutting and scientific equipment, and safety products and accessories.

     

     

    Linde Canada is currently seekingCustomer Care Representative (CCR) in the Brampton, Ontario area.

     

     

    Responsibilities

    • Taking the customers' incoming calls, manage and route incoming calls by utilising Communication technology.
    • Take all customers' orders via fax, phone, email, Webshop ( excluding "Walk- in" customers querries).
    • Support setting up new customer accounts, complete Credit application form through communication with Revenue Mgmnt and Commercial teams. 
    • Interact with and support Sales team on pricing, agreement terms,.. other customer inquiries.
    • Order management, PO management in SAP, create Stock transfer orders, create invoices and Credits.
    • Respond to and escalate customer querries utilizing Telequery and Communication technology.
    • Provide quotations to customers respecting the established DOA.
    • Support sales initiatives, promoting promotion flyers.
    • Providing ETA to customers and support Scheduling deliveries.
    • Outbound calls supporting sales growth, sollicit new business over the phone by upsell, cross sell techniques.
    • Support setting up customer pricing by utilizing PC3 respecting established DOA.
    • Promote Linde products and services ( Linde branded products, Mison, Odorox, ICC, WebShop, eBilling, Self service,..).
    • Develop and escalate leads to Salesfoce.
    • Process credit card payments on account.
    • Fax or Email copies of invoices or other Customer related documents/information.
    • Support Account management, name and address change, through Commercial team.
    • Request Code creation or code copying.
    • Expedite orders, and follow up.
    • Attend to customers' technical requirement by utilising Communication technology and Linde SMEs and resources.
    • Communicate with hard goods' suppliers and manage customer requirements through procurement department.
    • Support Linde webshop, and related customers' requirement and trouble shooting.
    • Make Outbound "After service"calls to customers
    • On occasion, may replace the Inside Sales Representative at Branch location if required.
    • Maintain a safe working area and adhere to the Company's HSE policies and procedures at all times.

     

    Qualifications

    Required Qualifications

     

    • Minimum 3 Years in relevant industry and/or Customer Service or Sales
    • High School Degree - Welding, Administration, or relevant studies

     

    Preferred

    •  College Diploma 

     

    Other Qualifications

    •  Passionate about serving customers
    • Able to work under pressure and strong sense of urgency

      

     

     

    Linde Canada is committed to diversity in the workplace and the principles of Employment Equity; we therefore encourage applications from women, members of visible minorities, Aboriginal peoples and persons with a disability.

     

    Go to: https://canadacareers-lgamericas.icims.com or call: (877) 412-0541

     

    Join a World Leading Team Today!

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