• E-Commerce Regional Expert

    Job Locations/Ville CA-ON-Mississauga
    Date posted / date affichée 4 weeks ago(5/25/2018 5:52 PM)
    ID/#
    2018-7294
    # of Openings/# à combler
    1
    Category/ Catégorie
    Customer Service
  • Overview/Vue d’ensemble

    Support the implementation of the E•Business strategy within a RAS sub•region

    • Seek opportunities both internally and with our customers where E•Business can be leveraged to improve the customer experience, increase revenue, and/or reduce costs
    • Support flawless execution of E•Business related processes and systems
    • Provide second level problem resolution for all matters related to E•Business in the sub•region
    • Coach cross functional teams (Sales, Operations, Finance, IS) to assure E•Business is fully integrated into our processes, making Linde the company with whom it is easy to do business.
    • Assure compliance with the organization’s policies, practices, and applicable laws and regulations

    Responsibilities

    •  Oversee E•Business processes within the sub•region
    •  Make it easy for customers to deal with Linde thru E•Business; champion E•Business for the Sales, Operations, Finance organizations in their sub
    •  Support and assist in the marketing of E•Business applications to internal and external audiences
    •  Support and participate with Sales and Marketing in the deployment of E•Business applications, including training, demonstrations, and customer visits
    •  Report on Customer Experience and Productivity metrics aligned with E•Business
    •  Participate in regional and global meetings to improve the penetration of E•Business applications in their sub
    •  Ensure overall SHEQ principles are incorporated for employees and contributes to a strong safety culture

    Qualifications

    Required Skills:

    ·Administration capabilities, E-Business expertise or strong I/S or Sales background
    ·Compliance/Licensing/Country Regulations acumen
    ·Financial planning and analytics
    ·Creative problem solver, Managing tools, Communication skills 

    Required education:

    Bachelor Degree in Business Administration, Marketing, IT or relevant discipline

    Required qualifications:

    Minimum 5 years experience in  Customer Care, I/S,  Sales or equivalent of relevant Linde business roles

    Other qualifications:

    ·Customer Experience and Customer focus with a Continuous Improvement mindset
    ·Strong analytical aptitude, with the ability to quickly grasp new concepts and skills
    ·A good understanding  local business processes and systems
    ·Proven change management skills
    ·Bilingual – fluent in English and the language(s) of their sub-region

     

    Linde Canada is committed to diversity in the workplace and the principles of Employment Equity; we therefore encourage applications from women, members of visible minorities, Aboriginal peoples and persons with a disability.

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